Privacy policy

Dose Cacao respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, subscribe to our emails, contact us, or otherwise interact with us.

Our website is powered by Shopify, which provides the ecommerce platform we use to operate our online store. Shopify and other service providers may collect and process personal information to help us provide our website, checkout, payment, delivery, analytics and marketing services.

This Privacy Policy has been prepared with reference to Australian privacy principles and good privacy practice. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

Personal information means information that identifies you, or could reasonably identify you.

The types of personal information we may collect include:

  • your name;
  • email address;
  • phone number;
  • billing address;
  • shipping address;
  • order details;
  • purchase history;
  • payment-related information;
  • customer service communications;
  • marketing preferences;
  • website usage information;
  • IP address, browser type, device information and other technical information.

We do not intentionally collect sensitive information unless you choose to provide it to us.

2. How we collect personal information

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe to our emails, complete a form, contact us, or otherwise provide information to us;
  • automatically when you visit or use our website, including through cookies, pixels, analytics tools and similar technologies;
  • from service providers who help us operate our website, process payments, deliver orders, manage marketing or provide customer support;
  • from third-party platforms, such as Shopify, payment providers, email marketing platforms, analytics providers, advertising platforms and social media platforms.

3. How we use your personal information

We use your personal information to:

  • process and fulfil your orders;
  • arrange payment, shipping and delivery;
  • communicate with you about your order;
  • provide customer service and respond to enquiries;
  • manage customer accounts;
  • process returns, refunds or exchanges where applicable;
  • send marketing emails where you have subscribed or where permitted by law;
  • personalise your website experience;
  • analyse website traffic and improve our website;
  • improve our products, services and customer experience;
  • prevent fraud, unauthorised activity or misuse of our website;
  • comply with legal, tax, accounting and regulatory obligations;
  • enforce our website terms, policies and rights.

4. Payment information

Payments made through our website are processed securely by third-party payment providers, such as Shopify Payments, PayPal, Afterpay or other payment services we may offer.

We do not generally store your full credit card or payment card details. Payment providers may collect, process and store your payment information in accordance with their own terms and privacy policies.

5. Email marketing

If you subscribe to our mailing list, make a purchase, or otherwise provide your contact details, we may send you emails about Dose Cacao products, offers, recipes, rituals, launches, updates and related content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you non-marketing emails, such as order confirmations, shipping updates, customer service messages, account notices or other transactional communications.

6. Cookies, analytics and advertising

Our website may use cookies, pixels and similar technologies to:

  • operate the website;
  • remember your preferences;
  • keep items in your cart;
  • analyse website traffic;
  • understand customer behaviour;
  • improve our products, services and website;
  • measure marketing performance;
  • support online advertising and retargeting.

We may use tools such as Shopify analytics, Google Analytics, Meta Pixel, Klaviyo or similar services.

You can usually adjust your browser settings to block or delete cookies. However, some parts of our website may not function properly if cookies are disabled.

7. Disclosure of personal information

We may disclose your personal information to trusted third parties who help us operate our business, including:

  • Shopify and related ecommerce service providers;
  • payment processors;
  • shipping, courier and fulfilment providers;
  • email marketing platforms;
  • analytics and advertising providers;
  • customer service platforms;
  • IT, hosting and cloud storage providers;
  • professional advisers, such as accountants, lawyers or business advisers;
  • government, regulatory or law enforcement bodies where required or permitted by law.

We only disclose personal information where reasonably necessary for our business operations, to provide our products and services, or where required or permitted by law.

8. Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information to provide the ecommerce platform, checkout, payment, security, analytics and related services that allow us to operate our online store.

Information you provide through our website may be transmitted to and processed by Shopify and its service providers. Shopify may process personal information in countries outside Australia.

You can read more about how Shopify handles personal information by reviewing Shopify’s own privacy policies.

9. Overseas disclosure

Some of the service providers we use may store or process personal information outside Australia. This may include ecommerce, payment, email marketing, analytics, advertising, customer service, hosting and cloud service providers.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in a way that is consistent with this Privacy Policy.

10. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure website technology, restricted system access, password protection, third-party platform security measures and internal handling practices.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.

If we become aware of a data breach that is likely to result in serious harm, we will take reasonable steps to respond in accordance with applicable legal obligations.

11. How long we keep your information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

  • fulfil orders;
  • manage customer relationships;
  • comply with tax, accounting and legal obligations;
  • resolve disputes;
  • prevent fraud;
  • maintain business records;
  • enforce our terms and policies.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

12. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

To make a request, please contact us using the details at the end of this Privacy Policy.

13. Children’s privacy

Our website and products are not intended to be purchased directly by children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

14. Third-party websites and links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. If you visit a third-party website, we encourage you to read its privacy policy and terms before providing personal information.

15. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant privacy authority.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or privacy practices.

The updated version will be published on our website with the “Last updated” date shown at the top of this page.

17. Contact us

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact us:

Dose Cacao
Queensland, Australia
Email: hello@dosecacao.com.au